Personal Profile:

I am a first year Computer Science student with 2 years on the job experience as a Support Technician in the IT Industry. I specialise in supporting Microsoft Windows machines and products. I am an individual gifted with exceptional phone skills who is able to work significantly well under pressure and is proficient in meeting strict deadlines.

Education

Bsc (Homs) Computer Science

University of Portsmouth

September 2013 - May 2017

Units:

• Introduction To Programming
• Computer Architecture With Maths
• Introduction To Database Design And Development
• Network Fundamentals
• Web Foundations 1

Higher Apprenticeship Diploma Level 3

Microsoft National IT Partnership, Tamworth

April 2012 – October 2012

Technical Certifications:

• 229 Install & Configure ICT Equipment & Operating Systems
• 321 Testing ICT Systems
• 362 Install, Configure and Upgrade ICT Software

Microsoft Technical Associate Certifications:

• Server
• Networking
• Security
• Operating Systems

GCSE's

The Nuneaton Academy

September 2006 - July 2011

• 9 GCSE's including Maths, Science and English all grade B

Work Experience

1st Line IT Support Technician

BrokenStones, Lichfield.

January 2013 - August 2013

• Providing technical support for businesses at a personal level by phone or in person
• Meeting set First Response SLA targets (98%)
• Demonstrating computer equipment and providing IT support on monthly open days

IT Support / Graphic Design (Apprentice)

Martin Robey, Nuneaton.

April 2012 – December 2012

• Providing technical IT support throughout the business including software support
• Designing promotional retail graphics to promote the company such as catalogues, magazine advertisements and front of shop signs
• Demonstrating computer equipment and providing IT support on monthly open days

Picker / Packer

RS Components, Nuneaton.

January 2012 - June 2012

• Working unsupervised to pick and pack large orders
• Meeting set packing targets
• Problem solving abilities used in order to increase efficiency

Bar Support

Fever Clubrooms, Nuneaton.

March 2011 – March 2012

• Bar Support - Stock replenishment, bar maintenance and glass collecting
• Promotions - Distributing marketing materials to attract new customers
• Cloak Room – Organisation and cash handling
• Handling difficult situations

Hobbies / Interests:

• I enjoy developing my programming skills in my spare time, especially using Python and Java
• I always look forward to meeting new people
• I take pleasure with helping others with their computing needs
• I appreciate spending quality time with my family and friends